Complaints procedure
We aim to get things right first time. If we haven't, we want to hear about it, and this page explains how we handle complaints.
1. How to complain
Email your complaint to Nedim@sitesafesolution.co.ukwith "Complaint" in the subject line. Include what happened, when, who was involved, and what outcome you are looking for. No form or formal wording is needed.
2. What happens next
- Acknowledgement. We aim to acknowledge your complaint within 5 working days of receiving it.
- Investigation. Your complaint is reviewed by the owner of the business, who will look at the relevant work, correspondence and records.
- Response.We aim to give you a full written response within 20 working days. If the investigation needs longer, we'll tell you why and give you a revised timescale.
3. If you're not satisfied
If you are not happy with our response, reply and tell us. We will review the complaint again with fresh eyes and confirm our final position.
Where a complaint relates to how we have handled your personal data, you can also complain to the Information Commissioner's Office at ico.org.uk. Nothing in this procedure affects your legal rights.
4. Learning from complaints
Every complaint is recorded along with what we changed as a result. Complaints are one of the ways we improve the service we give every client.